All Content ©2009 Dorcom Ltd. Updated 03-2010
Service Engineers (Enhanced CRB Checked)
Our trained team of service engineers are qualified in both Door Entry,Access Control, CCTV Surveillance, Intruder Alarm and all types of Electronic Security Systems are on hand to respond to Reactive as well as Planned Maintenance using the latest PDA & MAPPING TECHNOLOGY. Depending on your service level agreement, we can divert engineers to you usually within 4 hours of receiving an emergency call, and our general response time is within 24 hours of receiving a non emergency call.
Maintenance and Service Agreements
Door Entry System star rated fixed level Maintenance & Service Agreements, offering various levels of Preventative Maintenance servicing. This ensures your equipment operates reliably throughout its lifetime. Customers are welcome to request a bespoke agreement that may better suit their needs. Customers with older installations or equipment, as well as newly installed installations, will both benefit from this service.
Customer Service
The Customer Service Desk is manned by qualified staff ready to assist customers both existing and new.
Technical Advice
We are pleased to supply manufacture technical contact details to our customers where we are unable to address the problem, if the product was purchased through the Company in the first instance.
Service
National Product Sales Ring 0800 068 5447